Frequently Asked Questions
Everything you need to know about shopping with Revibe South Africa.
What is the condition of the electronics sold on Revibe?
We specialize in high-quality refurbished and pre-owned devices. Each product undergoes a rigorous 40-point diagnostic check to ensure it functions like new, though it may show minor signs of previous use.
How long does shipping take within South Africa?
We offer nationwide delivery via trusted local couriers. Orders typically arrive within 2-4 business days for major hubs like Johannesburg, Cape Town, and Durban, and up to 7 business days for regional areas.
Do my purchases come with a warranty?
Yes, every device purchased from Revibe South Africa comes with a standard 12-month limited warranty that covers technical defects and software issues not caused by physical damage.
What is your return policy?
We offer a 7-day 'no questions asked' return window. If you are not satisfied with your device, you can return it in its original condition for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa and Mastercard), Instant EFT via PayFast, and flexible buy-now-pay-later options including Payflex and Mobicred.
Are the batteries in refurbished phones replaced?
We guarantee that all our devices are shipped with a battery health capacity of at least 80% or higher. If a battery does not meet our strict performance standards during testing, it is replaced with a new one.